This past week our Account Manager for Cargill in Salem, NY conducted a RATLA with Melvin Martell. We recently changed our observation policy to requiring our managers to get out on the truck with our drivers a minimum once every six months. The intent was not only to give us a better safety presence but also improve our knowledge of the business and improve our relationships with our drivers. We can learn more by spending time out on the trucks then anything else we do. Below is an excellent write-up by Eric Schleicher on his experience.
Eric Schleicher Writeup
When we arrived at our first farm, I did not know what to
expect. Of course, this was my first time out on a truck in the “agriculture
business.” I was surprised to see there was a TON going on. Trucks coming in
and out faster than you could imagine! This didn’t bother Melvin at all. He got
out of the truck, put a big smile on his face, walked right over to the farmer,
and gave him a firm hand shake. “JB Hunt here to deliver your feed!” Melvin was
an expert in communication. This guy could talk to anyone. And I mean ANYONE!
For as busy, and stressful as this job can be, it never fazed him. He always
had a smile on his face and knew exactly how to provide excellent customer
service.
“Park the truck, engage the PTO, open the pockets, position
the auger.” He went through his job with ease. It was like he was putting on a
show for everyone around.
The feed poured out! And when it was all finished, ‘Wait! Is
he allowed up there?!’
He swept out the pockets, lowered
the safety rails, closed the pockets, and we were on our way to the next farm.
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