Recent CVD at MasterBrand Cabinets

Over the last few Months the Account Management of the MasterBrand Cabinets Account have actively volunteered and participated in a variety of different CVD opportunities. These include but are not limited to going on a Sales trip to Baltimore, leading the charge on a trailer audit, and branding the MasterBrand Corporate office with our logo. It has been these actions that have helped set us apart from our competition.

In July, our customer Jason Green, Anthony Warchol OM, and Garek Dunham AM flew to Baltimore, MD where JB Hunt assisted the local sales group in closing the deal with People Supplies. They had refused to purchase cabinets through MasterBrand due to the terrible customer service provided by Werner. It was through the improved performance that the team was able to show this customer that the service was up to their standard. As a result the local MasterBrand Sales Team was able to capture an additional five-hundred thousand dollars in sales. After the visits were concluded, the Team sent out JB Hunt hats and hand written thank you cards to the delivery locations as a thank you for their continued support. Never before in the history of Masterbrand has a carrier assisted them in this capacity!

JB Hunt Hats and a hand written note thanking them for their hospitality

 

In addition to helping the sales team we also took the opportunity to audit deliveries. We were able to first hand demonstrate to MasterBrand why our drivers were doing so well and spend quality time with our guys.

Paul Sparks ambushed in Baltimore, MD by the Team

 

Secondly, one of the largest struggles we have worked through since start up is the poor quality in which the trailers have been loaded. This has been a notorious problem in the Ferdinand facility even to the point of other carriers refusing to pull for this plant. Cursed with a high amount of damages and out of sequence freight while loading, it is quick to see that the current process is unsustainable. The local JB Hunt team as a result led the charge on doing a blind trailer audit.

Left through right, Garek Dunham AM, Paul Sparks SPAP1, Jason Green MasterBrand

This audit provided a lot of data of the current practices and has shined a light on current root cause issues. This audit was also the first time that a carrier had led the charge with MasterBrand in this capacity!

Lastly, the JB Hunt Team has been focused on creating a culture of mutual partnership and respect. We have been marketing our name brand for months now and it has been proven very successful. The MasterBrand employees within the corporate office have embraced the partnership and are very excited about being on the same Team.

Left Amanda, Top middle Whitney, Top Right Jamie & Courtney, bottom middle Courtney, Bottom right Jamie