This past week, Account Manager Hannah Church conducted a RATLA with Lloyd Roberts. As an initiative of the Central Region, all managers are required to be out on the trucks at a minimum of every quarter. Great work Hannah!
Lloyd Roberts was an incumbent driver who came over from UPS
when JB Hunt started the Southern States Cloverdale account. Lloyd is very
knowledgeable with the southern states stores and locations and likes to stick
to a routine. He has no problem getting out and looking as often as possible to
ensure a safe delivery. When he is not driving he enjoys his family time,
especially going to visit his older uncle and help him when he can as he is
getting older, now widowed, and can’t do everything himself. Lloyd said he also
helps his mom in the same ways but doesn’t have to go check on her as often
because she isn’t afraid to call if needed. Lloyd is a great team member for
our Cloverdale crew and does his best to be safe and give good customer
service, we are glad to have him as one of our drivers
Lloyd’s main concern is that some stores expect him to fully
unload their product and as we currently stand we are only a driver assist
account, not expected to unload everything. I shared with him how we are
currently working with a few stores in particular on this and explaining to
them what the expectations are on both ends but if he comes across a store that
refuses to unload anything at all to give us a call as we can work with their
DSM to get it resolved if the store isn’t already on our radar. Apart from
this, Lloyd really didn’t have much else and is happy overall with the
accounts.
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