Wednesday, August 26, 2015

It's the Little Things

 
 
Yesterday we had our Mid Year Business Review with our customer Falcon Packaging in Greenville, OH.  Falcon has been a customer of ours for close to three years and we have a great partnership.  This was an overall positive meeting with Falcon consistently talking about how good our service has been over the past year.  What has driven this high level of service is our improved driver retention.  In 2015, our GA site has 0 turnover and our OH site has lost just one driver.  Just being at the account it is easy to see why the turnover has been so low.  In addition to us having tenured management here, we have a customer that does there best to take care of the drivers in whatever way possible.  This includes calling receivers that traditionally hold our drivers up, or working with vendors to make sure trailing equipment is in great shape.  The other thing that stood out was the small refrigerator that our manager purchased and stocked with the drivers favorite drinks.  Not only does this allow our drivers to get a refreshment between loads, but it forces them to stop in and chat about their day and give us feedback on how we can improve the business.  For those accounts that don't have something like this in place, I challenge you to get one.  It is worth the investment.

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