Job Well Done at Pet Supplies Plus!

 

Subject: JB hunt delivery to store 4

I just wanted to show some great appreciation. PSPD delivery from JB Hunt (Driver is Gary Meyers) and after delivering the the load to #4 developed a major hole in his top radiator hose and fluid is pouring out and he is stuck in the back alley until service arrives (which should be shortly). I went out to talk to him and find out which pet centers are now going to be delayed so I could contact them personally and try to save everyone some heartache and needless emails and calls. Much to my surprise Gary had already done this- (mind you I still called the pet centers and affected DTL –Brian) as well as called store 8 and 23 to make sure they knew of the legitimacy of the delayed delivery. Gary was very apologetic and followed protocol because in his words “you have people waiting and they deserve to know I am going to be late”. Anyway we all hear when things don’t go well or there is a communication breakdown in the system and I just wanted to show sincere appreciation when things go right, even when events are out of our control. I hope this will make its way to the correct person at JB Hunt as well.

Best,

Pat Partridge

District Team Leader-MI

Pet Supplies Plus

Cell- 248-504-7499